Scalable Operational Management & Business Process Outsourcing

Define roles, responsibilities and targets and manage performance: 

• Team accountability mapping. 
• Position descriptions. 
• Organisation charts.
• Training and development planning.
• Establishing compensation and bonus structures.
• Performance reviews.

Refine role requirements, attract talent, interview and onboard new staff:

• Planning your recruitment strategy.
• Mapping out the ideal candidate profile.
• Crafting engaging job advertisements.
• Screening and interviewing candidates. 
• Reference checks.
• Formatting letters of offer.

Document processes, find efficiencies, train your team, delegate tasks: 

• Process and systems mapping. 
• Computer and apps set up. 
• Maintain master document register.
• Work instructions and training guides. 
• Process change management.
• Team training sessions. 

Manage your quality, safety and environmental compliance in line with international best practice:

• Assess and address risks and opportunities.
• Implement reporting schedules.
• Internal audits and management review.
• Policies, procedures and record management. 
• Track non-conformances and corrective actions. 

Improve your client outcomes with a clear customer service approach:

• Proactive communication program
• Proactive reporting program.
• Format and distribute client reports 
• Create and monitor customer surveys and feedback 
• Assist with client meeting preparation, agendas, minutes and actions

Create structure and consistency to enable your team to take ownership:

• Create regular meeting schedule
• Organise and manage meeting schedules with the team
• Regularly review work in progress
• Regularly review hold points and escalations
• Manage shared action list and deadlines